Refund policy

Our returns policy
If you’d like to return an item, Please contact our friendly Customer Service Team at email info@bakhory.ae within 7 days of receiving your item.

Our goal is to ensure that you are completely satisfied with your purchase and if you are unhappy with the product you receive, we will gladly issue a refund as long as the item is unopened, unused, and returned within 7 days of receiving the items. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.

We offer a secure courier collection service for all returns as well as complimentary returns so you do not have to worry about the shipping fees, it’s all completely FREE.

If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card – please note that this can take up to five days to appear in your account.

If you paid using PayPal, then the amount paid for each item will be refunded into your account in USD on the exchange rate of that day – please note that this can take up to five days to appear in your account.

Refund Request for Saudi Arabia who used COD payment

If you paid via COD, we will charge 30aed plus 5% VAT for a refund. The processing will take 5-7 days after we receive the product.

Can I exchange my item?

Unfortunately, we don’t offer an exchange service. We will simply issue a refund if you have paid with either a credit or debit card. You can then reorder another product.